Contact
Contact us
If you need help, have billing questions, or want to report an issue, email us at support@nanobannana.org. The best way to get a useful response is to include clear context about what you are trying to do in nano bannana and where the issue occurred.
What to include in your message
Providing a few details helps us troubleshoot faster:
- Your goal: what you were trying to generate or accomplish
- Where you were: the page or feature you were using
- What happened: the exact error or behavior you saw
- Your prompt: a short version of the prompt or steps you used
- Screenshots: if relevant, include a screenshot of the result or error
Common reasons people contact us
- Questions about nano bannana pricing, credits, or billing
- Requests for commercial usage clarification
- Help with prompts, references, or consistent output
- Feedback on the AI image generator workflow
- Access questions for teams or enterprise accounts
Billing and credits
nano bannana uses a credit based system with costs shown before each generation. If you have questions about credits, plan details, or how billing works, review the pricing page first and then contact us with any remaining questions. If you are unsure which plan fits your team, tell us your approximate usage pattern and we can help you estimate the right option.
Technical issues
If you run into technical issues, please include:
- The browser and device you are using
- Whether the issue happens consistently or only sometimes
- The exact time range when it occurred
This helps us identify whether the issue is related to a local environment or to the service.
Before you contact us
If your question is about how prompts work, credit usage, or account basics, the docs may answer it faster:
If your question is still open after reading those pages, send a note with the details below so we can help quickly.
Account access and security
If you cannot access your account or suspect unusual activity, contact us with:
- The email address on the account
- A short description of what you noticed
- The last successful login time if you know it
We may ask for additional verification to protect your account.
Partnerships and business inquiries
If you are interested in partnerships, integrations, or media requests, email support@nanobannana.org with a clear subject line. We can route the request to the right person when we have enough context.
Responsible use
nano bannana is an independent interface built on the Nano Banana API. We are not affiliated with or endorsed by Nano Banana or its creators. If you have questions about usage rights or compliance, check the terms of service and pricing page and include your specific scenario when you contact us.
Content concerns and rights
If you believe content generated through the service infringes on your rights or violates acceptable use, contact us with:
- The specific output or prompt you are referring to
- A brief explanation of the issue
- Any relevant rights information or references
We review these requests based on our terms and applicable law.
Subscription Management
You can manage or cancel your subscription at any time from your account billing settings page. If you need assistance with cancellation, contact us at the email above.
What to expect from support
We respond as quickly as we can and may ask clarifying questions before we can resolve the issue. Including clear details up front reduces back and forth and speeds up the process.
Prompt review request template
If you want help improving a prompt, include:
- The exact prompt you used
- The placement you are targeting (landing page, ad, social)
- The reference image or a description of it
- What was wrong with the output (style drift, framing, colors)
This allows us to suggest precise changes rather than generic advice.
Billing troubleshooting checklist
If your question is billing related, check the following before you email:
- Confirm the plan name on your billing page
- Review the pricing page for current plan terms
- Note the date and amount of the charge
- Include the email address on the account
With this information, we can identify the transaction quickly.
Bug report checklist
For bugs or technical issues, please include:
- Steps to reproduce the issue
- The page you were on when it happened
- Whether it happens every time or intermittently
- Any error message or screenshot
Clear reproduction steps help us fix issues faster.
Enterprise and team requests
If you need a team plan, custom onboarding, or enterprise support, email support@nanobannana.org with the number of seats and expected usage patterns. This helps us provide the most relevant options.
Status updates and follow ups
If you are following up on an existing ticket, include the original subject line or any reference ID you received. This helps us locate the previous conversation and respond faster.
Language and attachments
If you prefer a specific language, mention it in your email so we can route the request appropriately. If you include attachments, keep them small and relevant to the issue, such as a single screenshot or short video clip.
Time zone context
If your request is time sensitive, include your time zone and any relevant deadline. This helps us prioritize responses without making promises we cannot keep.
Providing a short summary in the subject line also helps routing.
Feedback and product requests
We welcome feedback about the nano bannana AI image generator and how it fits your workflow. If you have ideas for improvements, new use cases, or content you would like to see, send us a short note. The most helpful feedback includes the problem you are trying to solve, the outcome you want, and the constraints you have.